MITUTOYO EUROPE
- Wat we deden
- AI that gives instant expert answers about precision measurement tools.
- Type
- Consulting & Projects for Mitutoyo Europe
- Sector
- Precision Manufacturing & Metrology
Mitutoyo Europe needed a way to make 90+ years of product expertise instantly accessible. Their hand measuring tools span thousands of products with deep specifications across international standards — knowledge that was locked inside manuals and data sheets.
We built an AI assistant that reads and understands their complete documentation, then answers questions from engineers, operators, and sales teams in plain language. Every answer points back to the source document. Starting with 50 documents for hand tools, the system is designed to grow to Mitutoyo's complete global product catalog.
Mitutoyo sells thousands of precision measurement tools, each with detailed specifications across international standards. Finding the right product, understanding the specs, or troubleshooting an issue requires deep specialist knowledge — knowledge that's locked inside decades of manuals and data sheets. Support teams can't scale globally, and customers wait hours for answers that already exist somewhere in the documentation.
An AI assistant that has read and understood Mitutoyo's complete product library — manuals, spec sheets, calibration guides, and application notes. Engineers and sales teams ask questions in plain language and get instant, accurate answers with references to the source document. The system understands product relationships and can recommend the right tool based on what you're measuring, how precise you need to be, and the conditions you're working in.
Instant access to 90+ years of product expertise. Every answer traceable to an official Mitutoyo document. Available in German and English for European operations. Built to scale from 50 initial documents to the complete global product catalog.
When you're advising engineers about tools that measure to the micron, there's zero room for guessing. Every answer must point back to an official document. Starting with one product family — hand measuring tools — proved the approach before scaling to the full catalog. The system needs to understand how products relate to each other, not just search for keywords.
EXPERT KNOWLEDGE ON DEMAND
90 years of product expertise, available instantly
ASK ANYTHING ABOUT ANY TOOL
The assistant handles real questions from real users — from picking the right caliper for a specific material to understanding calibration schedules and maintenance procedures. Ask in plain language, get a precise answer with a reference to the official Mitutoyo document it came from.
UNDERSTANDS THE FULL PICTURE
The system doesn't just search for keywords — it understands how products, standards, and applications relate to each other. Ask 'what should I use to measure surface roughness on hardened steel?' and it recommends the right instrument based on your accuracy needs, environment, and budget. Available in German and English.
START SMALL, SCALE FAST
Proven with one product family, ready for everything
PROVE IT FIRST, THEN GROW
The test phase focused on one product family — hand measuring tools — with 50 documents and 6 expert users. This proved the approach works before expanding to coordinate measuring machines, vision systems, surface testers, and the complete Mitutoyo portfolio.
SECURE AND FUTURE-PROOF
Built with enterprise security and full data control. Mitutoyo keeps complete ownership of their knowledge and data. The system is designed to grow with the latest AI advances while keeping proprietary information protected. The foundation for transforming global technical support.
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